nunstar Casino – Privacy Policy

1. Who We Are

nunstar Casino ("nunstar," "we," "us," "our") operates the online gaming platform accessible at nunstar.org. nunstar is the data controller responsible for the personal information collected through this platform. We are committed to handling your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected from registered players, visitors, and any individual who interacts with the nunstar platform, including its website, mobile interface, customer support channels, and promotional communications.

2. Personal Data We Collect

nunstar collects the following categories of personal data from players and platform users:

nunstar does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (e.g., government ID numbers for KYC), it is handled with heightened security measures.

3. How We Collect Your Data

nunstar collects personal data through the following means:

• Direct collection: Information you provide when registering your nunstar account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the nunstar platform, including IP address, device identifiers, browser information, and session activity logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.
• Cookies and tracking technologies: Session cookies, analytics cookies, and similar technologies used to operate and improve the nunstar platform. See Section 7 for full details.

4. How We Use Your Personal Data

nunstar uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your nunstar player account; verifying your identity and age (21+ requirement); processing login and authentication.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card; reconciling transactions; handling payment disputes.
• Regulatory compliance: Fulfilling obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Philippine Data Privacy Act; responding to lawful requests from regulatory authorities.
• Fraud prevention and security: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior; enforcing deposit limits, loss limits, and self-exclusion requests; complying with responsible gaming obligations.
• Customer support: Responding to your inquiries, complaints, and support requests; maintaining records of communications for quality assurance and dispute resolution.
• Platform improvement: Analyzing aggregated usage data to improve nunstar's games, features, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

5. Legal Basis for Processing

nunstar processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the nunstar Terms & Conditions, including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC data privacy requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

nunstar does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, and banking partners, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity and age as required by PAGCOR and AML regulations.
• Game providers: Licensed game software providers who supply the games available on nunstar. These providers may receive limited technical data necessary to operate their games.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where required by a valid court order, subpoena, or other lawful process.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on nunstar's behalf under strict data processing agreements.

All third-party service providers who process personal data on nunstar's behalf are required to maintain appropriate technical and organizational security measures and to process data only in accordance with nunstar's instructions and applicable Philippine law.

7. Cookies & Tracking Technologies

nunstar uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the nunstar platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the nunstar platform, helping us identify areas for improvement. These are only set with your consent.
• Preference cookies: Used to remember your platform settings and preferences, such as language and display options.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the nunstar platform. nunstar does not use third-party advertising or tracking cookies.

8. Data Retention

nunstar retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable Philippine legal and regulatory requirements:

• Active account data: Retained for the duration of your nunstar account and for a minimum of 5 years after account closure, as required by AMLA and PAGCOR regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years after account closure or the end of the business relationship.
• Support communications: Retained for up to 3 years from the date of the communication, for dispute resolution and quality assurance purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with nunstar's data disposal procedures.

9. Data Security

nunstar implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nunstar platform
• Encryption of sensitive data at rest, including financial data and government ID information
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for internal systems and player accounts
• Regular security audits, vulnerability assessments, and penetration testing
• 24/7 monitoring for suspicious activity and potential data breaches
• Staff training on data privacy and security obligations under RA 10173

In the event of a personal data breach that is likely to result in harm to affected individuals, nunstar will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nunstar:

• Right to be informed: The right to know what personal data nunstar collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data nunstar holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to nunstar's legal retention obligations under AMLA and PAGCOR regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe nunstar has violated your data privacy rights.

To exercise any of these rights, please contact nunstar's Data Protection Officer using the contact details in Section 14. nunstar will respond to all data privacy requests within 15 business days of receipt, in accordance with NPC requirements.

11. Children's Privacy

nunstar Casino is strictly for individuals aged 21 years and above , in accordance with PAGCOR regulations and Philippine law. nunstar does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the nunstar platform.

If nunstar becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended and all associated personal data will be deleted in accordance with our data disposal procedures. If you believe a minor has registered on nunstar, please contact our Data Protection Officer immediately.

12. Cross-Border Data Transfers

nunstar primarily stores and processes your personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such cross-border transfers occur, nunstar ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under the Philippine Data Privacy Act of 2012. nunstar will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis under RA 10173.

13. Changes to This Privacy Policy

nunstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, nunstar will notify registered players by email to their registered address and/or by posting a prominent notice on the nunstar platform.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of the nunstar platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how nunstar protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or nunstar's handling of your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint with the NPC is available through official Philippine government channels.